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Oklahoma City Careers

Open, close, track, and manage trouble tickets utilizing customer specified ticket management system. Receive, analyze, resolve, direct, and document customer problems according to prescribed procedures. Reset customer computer passwords, terminals, printers, controllers, and perform network functions. Assist customers in resolving Microsoft Windows and OSE application related processing issues. Monitor...

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Full Time
Oklahoma City

Responsibilities: Utilize the Remedy ticketing system to open, close and otherwise manage all incidents reported to the service desk in support of JES supported by DISA. Monitor the DoD Enterprise Email (DEE) operating environment via monitoring tools such as System Center Operations Manager (SCOM) and...

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Full Time
Oklahoma City

ESSENTIAL FUNCTIONS: Assist customers in performing a variety of troubleshooting issues while using the Assured Compliance Assessment Solution (ACAS) software which includes SecurityCenter, Nessus Scanner and the Nessus Network Monitor used for security vulnerability and compliance scanning. Troubleshoot with customers via email and phone calls....

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