Customer Support Professional (CSP)

Full Time
Oklahoma City
  • Open, close, track, and manage trouble tickets utilizing customer specified ticket management system.
  • Receive, analyze, resolve, direct, and document customer problems according to prescribed procedures.
  • Reset customer computer passwords, terminals, printers, controllers, and perform network functions. Assist customers in resolving Microsoft Windows and OSE application related processing issues.
  • Monitor multiple processing environments simultaneously using government provided software monitoring tools. Assist customer in the use of commercial-off-the-shelf (COTS) executive support software packages.
  • Attempt to resolve all customer computing issues/problems at his/her level and be able to escalate matters beyond his/her control to the appropriate technical support staff and application specialists for resolution assistance.
  • Practice proper telephone etiquette and be able to receive, route, and setup conference calls between customers and higher tiered specialist.
  • Assist the customer in all actual or simulated continuity of operations (COOP) exercises.
  • Identify, track, account for, and properly maintain usage records and shall properly store all classified materials.
  • Support pre and post production customer support requirements as implemented.

Clearance requirement: Secret

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Job Features

Job CategoryCustomer Support

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