IT Subject Matter Expert

Full Time
D.C. Metro

Location: Columbia, MD

Job Description:
The subcontractor shall provide second-tier support to end-users for either PC, server, or mainframe
applications or hardware. Interact with network services, software system engineering, and/or applications
development to restore service and/or identify and correct core problem. Respond to incidents within the
defined response times by the Help Desk Operations. For bidding purposes, use table 1 as a guideline of
the expected response times based on criticality.

Required Skills/ Qualifications:

Capable of operating cyber range and IT lab testing environments. Encompasses the followingqualifications:
Cisco Certified Network Associate (CCNA)
Cisco routing and advanced switching minimum
Experience with NetApp storage management and configuration
Experience with Server and Cisco Unified Computing System (UCS) management andconfiguration
Experience with VSphere Virtual environment management and configuration

Clearance Requirements: TOP SECRET/SCI

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