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Knowledge Management Specialist

  |  
Full Time
D.C. Metro

Job Description:

Knowledge Manager shall provide SharePoint portal helpdesk support. Must have an active TS/SCI with CI Poly.

  • Respond to ticket requests including troubleshooting calls and develop electronic or web-based solutions.
  • Identify and resolve any SharePoint specific troubleshooting issues discovered by end users and discovered through pre-release testing, including permissions and technical issues.
  • Walk customers through problems, train them to use the portal, and respond to questions about the KM SharePoint Portal.
  • Train DoD customer personnel on the use of the KM SharePoint portals and the use of KM tools and processes.
  • Provide ad hoc User support/training to use the KM portal, tools, and applications.
  • Educate and coach customer personnel and facilitate the change to a knowledge based organization.

Required Skills:

  • 1-3 years as SharePoint developer, site collection administrator, or power user.
  • 3-5 years of experience working in Knowledge Management Programs.

Desired Skills:

  • Experience with DOD organizations and environments.
  • Knowledge Management certification.

Qualifications:

  • Five (5) years of experience in Knowledge Management for Federal Government customers.
  •  Education Level: Minimum of a Bachelor’s Degree in IT or related field

TOP SECRET/SCI w/ CI POLY REQUIRED

Location: Fort Meade, MD

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