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Knowledge Manager

  |  
Full Time
D.C. Metro

Location: Annapolis Junction, MD

 

Position Description:

 

TechGuard Security is seeking a candidate to provide end-user support for the Knowledge Management SharePoint portal.

Additional Responsibilities:

  • Respond to ticket requests including troubleshooting calls and develop electronic or web-based solutions
  • Identify and resolve any SharePoint specific troubleshooting issues discovered by end-users and discovered through pre-release testing,
    including permissions and technical issues.
  • Walk customers through problems, train them to use the portal, and respond to questions about the KM SharePoint Portal
  • Train DoD customer personnel on the use of the KM SharePoint portals and the use of KM tools and processes
  • Provide ad hoc User support/training to use the KM portal, tools, and applications
  • Educate and coach customer personnel and facilitate the change to a knowledge-based organization
  • Advanced SharePoint developer, site collection administrator, or power user experience
  • Between 3-5 years of experience working in Knowledge Management Programs.
  • Experience with DOD organizations and environments
  • Knowledge Management certification

 

Requirements:

  • 5 years of experience in Knowledge Management for Federal Government customers.
  • Minimum of a Bachelor’s Degree in IT or related field 

Clearance Requirements: Active TS/SCI security clearance required.

 

Email resumes to: [email protected]

Apply Now

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