Operations Support Specialist
Location: O’Fallon, IL
TechGuard Security, LLC, a premier cyber security company, is seeking an Operations Support Specialist to support our commercial cybersecurity division. Join an experienced and passionate team—and take a fast-growing Global Cyber Security company to the next level.
The Operations Support Specialist will serve as the liaison between the VP of Commercial Strategy and the commercial division team. Additionally, the Ops Support Specialist is responsible for providing operational support services, including but not limited to; record document review, account maintenance, analyzing problems and formulating solutions through research and investigation.
Duties and Responsibilities
- CRM Account Management.
- Tracking of KPI’s.
- Weekly sales forecast and renewals update.
- Invoice reconciliation.
- Legal documentation review.
- Document processes in an accurate and detailed manner.
- Identify process gaps, offer potential solutions, and project management through completion.
- Training on internal systems, processes, documentation.
- Analyze Division numbers for trends and opportunities for strategic adjustments
- Excellent attention to detail and organization skills a must
Requirements and Qualifications
- Associates or Bachelors degree preferred.
- Experience following procedures and workflows with a focus on client experience preferred.
- Project management and execution skills.
Send resumes to: [email protected]