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Technical Account Manager

  |  
Full Time
St. Louis Metro
Description

TechGuard Security is looking for a Technical Account Manager to join our Commercial Division to work with our clients and partners. In this role you will manage onboarding and implementation process, as well as technical support to drive our customer retention strategy. The Technical Account Manager will also collaborate closely with the internal Sales, Marketing, and Commercial Cybersecurity Services teams to provide the best overall client experience. The Technical Account Manager will need to have experience in implementing technology system and/or SaaS based platforms, or the willingness to learn and become a subject matter expert in this area.

Requirements
  • Provide Pre-Sales support throughout the sales process
  • Provide Post-Sales support throughout the onboarding/implementation process
  • Partner closely with the client to ensure their needs are being met with the SaaS platform, and are engaged to receive the value they purchased
  • Provide top notch ongoing technical support, project management, and technical knowledge to answer any support tickets through closure or resolution (tier 1, 2)
  • Monitor and provide feedback on SaaS platform performance and support needs
  • Engage with clients as the main Point of Contact post sales to ensure customer satisfaction
  • Hold client Quarterly Business Reviews to ensure best use of the platform and customers needs are being met
  • Evaluate customer’s needs and suggest upgrades or additional services as the trusted advisor
  • Ability to manage multiple client account at various stages of the implementation cycle, and hold clients accountable to actions on their environment

Additonal requirements:

  • Dynamic Communication skills, verbal and written
  • Associates Degree or 2+ years’ experience in customer service role
  • Strong attention to detail and organizational skills
  • Excellent conflict resolution, accountability, expectation, and EI skills

Email resumes to: [email protected]

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