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Unix/Windows Help Desk Administrator

  |  
Full Time
Other

Locations: Mechanicsburg, PA

 

Position Description:

Provide support for all MPs who elect 24×7 Services from DISA, to include; an Incident Management ticket report outlining compliance, a report outlining volume of change requests, broken out by Branch, Section, and then by team member, including additional ticketing systems, a report of any automated tasks, including the location of the

source files and associated TTPs, a report of overall backup compliance, broken out by Branch,

Section, and then by team member and a report of overall security compliance, broken out by Branch,

Section, and then by team member, where applicable.

 

Responsibilities include:

  • Perform account management.
  • Monitor backups, resolve issues, open tickets where necessary.
  • Provide first call resolution, restoring service to MPs.
  • Perform after-hours and weekend patching for ASIs for OS level patching and HBSS installations, upgrades to any components.
  • Function as the entry point for the initial disposition of all incoming tickets.
  • Updated tickets according to priority with low priority tickets updated within 7 days, medium priority tickets updated within 72 hours, and high priority tickets updated every 2 hours.
  • Backup Compliance Report to include:
  1. Total number of vulnerabilities in the at the beginning of the month, by category of vulnerability
  2. Total number of vulnerabilities at the end of the month, by category of vulnerability.
  3. Trends with specific MS Virtual Key (VKEYs) that can be easily remediated.
  4. Total number of annual reviews completed (includes all manual checks).
  5. Compliance percentages with HBSS, including module version and specific tuning initiatives.

 

Requirements:

  • Minimum of 5 years relevant System Administration Experience
  • DoD 8570/8140 IA and OS certification required

 

Clearance Requirements:

Secret level security clearance required

 

Email resumes to: [email protected]

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